TessaRai Collection
Terms & Conditions
1 Year Warranty
1 YEAR WARRANTY is for products to be of merchantable quality and sellable condition and use if installed in accordance per our instructions and for it's intended use ONLY and no modifications, changes, or other products have been used. NO WARRANTY is given or implied for installation and/or shipping damage.
Shipping Damage
Products shipped by outside companies are responsible for any and all damage, lost items, & delivery time occurred while products are in their possession; products MUST be inspected at time of delivery and reported to seller within 24 hours of delivery. Major (non-repairable) damage that has occurred — REFUSE THE ORDER, take pictures, and have driver mark the paperwork. We will initiate a damage claim and time frame for credit and/or replacement is when the shipping company has finished and made their decision.
Returns
All returns must be preapproved and have a RA (return authorization) number, return shipping is the responsibility of buyer, once all products are received, we will determine if product(s) will be repaired, new product(s) will be issued, and/or a credit issued. If, at our option, product(s) in whole or part are replaced seller will pay for shipping to same location as original order. Returns, decided by seller, that will not be replaced a store credit will be issued for the original order amount minus any banking and/or other fees that seller may have occurred.
Any and All Special Order / non-Stock items that are approved for return will be subject to a 35% restocking / handling fee. Shipping is the responsibility of buyer and items must be returned in resalable condition or no credit will be issued and/or the return may be refused all together.
Non-Warranty Items
Scratched, chipped paint, minor defects, chipped edges, color match, air pockets, damage caused by installation, shipping, and/or acts of God. Touch-up paint and/or repair kits will be sent out by seller at no cost to buyer.
Contact Us
If you have any questions regarding our products, website, catalog, orders, etc. contact us by email: [email protected] / 912.438.1927
